Question 1

What is your minimum order quantity for custom apparel?

Accepted Answer

We can work with orders as small as 5 pieces, though the right starting point depends on your product and decoration method. Send us what you're building and we'll give you a straight answer.

Question 2

How does pricing work for custom garments?

Accepted Answer

Every order is quoted based on product type, quantity, and your specific specs. Send us what you need and you'll have a real number within 24 hours. No ranges, no estimates, no pressure.

Question 3

Do you do samples before full production?

Accepted Answer

Yes. We turn around samples in 7 days. You approve the sample — fit, fabric, print, everything — before anything moves into full production.

Question 4

How long does custom garment production take?

Accepted Answer

Most orders are 4–6 weeks from artwork approval to delivery. Rush timelines are available on request. Reach out with your date and we'll tell you straight whether it's doable.

Question 5

Do I need to have my designs ready to get a quote?

Accepted Answer

No. If you have files, bring print-ready vector artwork and we go straight to production. If you need a logo or garment artwork designed from scratch, we offer that as a paid service — Logo / Mark from $800 CAD, garment design from $350 per design.

Question 6

Do you offer logo and design services?

Accepted Answer

Yes. We offer logo design and print-ready garment artwork as paid services. Logo / Mark starts from $800 CAD. Garment design starts from $350 per design and includes production-ready files, embroidery digitizing when needed, and a garment mockup to approve before production.

Question 7

What if something arrives wrong or damaged?

Accepted Answer

Your order is fully covered. If anything isn't right — wrong color, bad print, damaged pieces — we fix it or replace it at no cost. Every production run is insured.

Question 8

Do you ship custom apparel to Canada and the United States? Are duties and customs included?

Accepted Answer

Yes. We ship across Canada, the United States, and internationally. Your quoted price is your landed cost. We don't pass duties or customs fees onto you at delivery. No surprise invoices at the border.

Question 9

What decoration methods do you offer for custom garments?

Accepted Answer

We support screen printing, embroidery, heat transfer, direct-to-garment, and custom woven labels. The method is chosen based on your brand's quality standard and the garment construction.

Question 10

Do you offer private label and custom neck labels?

Accepted Answer

Yes. Custom neck labels, woven care tags, hang tags, and branded packaging are all available. Your garments carry your brand identity end-to-end.

Custom Garment Production — Your Garments, Made Right. | Stitch Lab Customs