How We Work

ONE CONTACT.
START TO FINISH.

We think ordering custom garments should feel as good as wearing them. You tell us what you're building; we handle the rest (design, sampling, production, and delivery) and you talk to one person the whole way through. No factories to chase, no surprise invoices. Here's exactly how it goes.

01

Your brief

Pick your garments from our catalogue, then tell us the rest: quantities, decoration, deadline, and any references. Not sure yet? That's fine; we'll help you shape it. One point of contact from this message on.

02

A clear quote

You get a real number, usually within 24 hours. It's landed, with duties and shipping included. No setup fees, no hidden charges, no surprises at the border. A deposit books your production slot.

03

Proof & sample

Every order starts with a digital proof for your approval. Physical samples are available, either included at qualifying order quantities or for a flat sample fee. Nothing goes into full production until you’ve signed off.

04

Production

Your order goes into production after sample approval. Your timeline starts the moment your deposit and approval are in. We keep you updated, so you’ll never have to wonder where things stand.

05

Delivery

We ship worldwide, duties handled, to your door. The balance is due before we ship. And if anything isn't right when it arrives, we make it right (see below).

The fair print

Clear, both ways.

Custom production has a few realities worth saying out loud, so there are never surprises. Here's the why behind each one, and exactly what we do.

Made for you

Because every piece is produced specifically for your order, we can't take returns for a change of mind. But if anything arrives flawed, damaged, or different from your approved proof, we remake or replace it. Just tell us within 14 days.

No surprises

Your quote is your landed price, with duties and shipping included and no setup or hidden fees. Lead times are estimates that start once your deposit and approval are in, and we'll always flag anything that affects your date.

Naturally a little unique

Slight variation in color, weight, and placement is part of how custom goods are made, not a flaw. We work to Pantone references and a sealed sample so every run stays true to what you approved.

Your brand stays yours

Your logos, artwork, and designs are always yours. We just ask that you have the rights to what you send us, and your production details stay confidential on our side, always.

The full details live in our Terms of Sale, written in plain English, fair on both sides.

Let's build something.

Tell us what you're making. You'll have one person, a real quote, and a clear path from brief to delivery.

Get a Quote