The plain-English agreement that governs every order. We've written it to be fair on both sides: clear about what we do, what we need from you, and exactly what happens if something isn't right. If anything here is unclear, just ask us before you order.
Last updated: June 4, 2026 · Questions? info@stitchlabcustoms.com
Our products are made to order for business use. By placing an order, you confirm you're buying for business or commercial purposes and aren't a "consumer" under Ontario's Consumer Protection Act, 2002. If you are in fact a consumer, these Terms still apply, except where consumer-protection law gives you rights that can't be waived.
Quotes are valid for 30 days unless we say otherwise. Pricing is based on the specs, quantities, garments, and decoration methods in the quote. Changing any of these may change the price or the timeline. We'll always tell you before anything moves.
A non-refundable deposit books your production slot and is due before we begin work; the balance is due before we ship. The deposit amount is set out in your quote. The deposit is earned when we accept your order and reflects a genuine estimate of the costs and resources we commit on your behalf: materials, your production slot, and artwork and pattern work. On larger orders we may structure payment in milestones tied to production stages, as set out in your quote. Overdue balances carry interest at 1.5% per month (18% per annum) from the due date until paid.
Every order starts with a digital proof for your written approval. Physical samples are available, either included at qualifying order quantities or for a flat sample fee. The approved proof or sample is the production standard. Once you approve it, that's how your order is made. We aren't responsible for errors, misspellings, color choices, layout, sizing, or other issues that were in artwork or a proof you approved, so please check spelling, colors, and placement carefully. Nothing goes into full production until you've signed off.
Production times are estimates, not guarantees. The clock starts only once we have (a) your deposit, (b) everything we need from you, and (c) your written approval of the proof or sample. Changes or late approvals will move your ship date. We're not liable for delays caused by you, by carriers or customs, or by events beyond our reasonable control.
Custom production involves a little natural fallout, so we may ship and invoice up to 3–5% over or under the ordered quantity, charged or credited at the per-unit price. If you need a guaranteed minimum, tell us and we'll produce extra to hit it. We aren't responsible for lost profit on small under-runs within this tolerance.
Each piece is custom made, so slight variation in color, dye lot, fabric texture, weight, measurement, and print placement is normal. It's part of how custom goods are made, not a defect. Screens display color differently, so for accuracy we work to Pantone references. Standard tolerances: garment measurements ±0.5 inch (tighter on fitted styles, looser on knits) and fabric weight ±5%.
Every order is custom made for you, so we can't accept returns or exchanges for a change of mind, or for a size or color you selected and approved. But if your order arrives flawed, damaged, materially different from your approved proof, or wrong because of our error, we'll make it right. We'll remake or replace the affected pieces. Just tell us within 14 days of delivery with photos and your order number. Our remedy is remake or replacement; where that isn't possible, a refund of the affected items (see clause 12).
You can change or cancel before production begins, subject to costs already incurred. Once we've committed materials or started production, cancellation charges apply, tied to the stage we've reached:
These charges reflect a genuine estimate of our committed costs. They're not a penalty.
You keep ownership of your own brand, logos, and artwork. You let us use them to produce your order and, unless you ask us not to, to show your finished work in our portfolio. Any patterns, tech packs, digitized files, and production specs we create stay our property until your order is paid in full; on full payment, ownership of your order's deliverables transfers to you. We keep our own background methods, know-how, and processes.
You confirm you own, or have written permission to use, all artwork, logos, designs, and names you give us, and that our use of them won't infringe anyone's rights. You agree to defend, indemnify, and hold us harmless from any claim, loss, or cost (including reasonable legal fees) arising from the materials you supply or any claim that they infringe someone else's rights. We may decline or stop any job we reasonably believe infringes another's rights (for example, counterfeit branding).
To the maximum extent permitted by law, our total liability for any order is limited to the amount you paid for that order. We aren't liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, or losses from a missed event, deadline, or resale opportunity. Nothing here limits liability for fraud, gross negligence, or anything that can't be limited by law.
Each of us keeps the other's information confidential and uses it only for the order. How we produce your goods is the heart of what you're hiring us for: our production process, methods, sourcing, and pricing, along with everyone we rely on to bring your order to life. All of it is proprietary and confidential to us. So we can keep delivering it for you, you agree not to use it to reproduce our process, to approach or work directly with anyone involved in making your order, or to route the same production without us. This stays in place for five years after we finish working together.
We're not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, severe weather, war or unrest, epidemics, government action, labor disruption, raw-material or blank-garment shortages, supplier failure, and shipping, port, or customs delays. Affected obligations pause for the duration. If such an event lasts beyond 60 days, either of us may cancel the unfilled part of the order.
We ship worldwide. Where we quote a landed price with duties and customs included, that's what you pay, with no surprise fees at the border. Risk of loss passes to you on delivery, and title to the goods passes once they're paid for in full.
These Terms are governed by the laws of Ontario and the federal laws of Canada that apply there, and disputes will be handled by the courts of Ontario. We both agree to try in good faith to resolve any dispute directly first. Most disputes within Ontario's Small Claims Court limit (currently $50,000) can be handled there.
If any part of these Terms can't be enforced, the rest still applies. If we don't enforce a term once, we haven't waived it. These Terms are the whole agreement for your order and replace any earlier understanding. We may update them; the version in effect when you place your order governs that order.
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